Shipping Policy

Shipping Policy

At Alaninusale, we are committed to providing fast, reliable, and accessible shipping for all our customers worldwide. This Shipping Policy outlines our delivery terms, timelines, and commitments, including our complimentary global shipping service, to ensure you have clear expectations for your order’s journey. By placing an order on our website (alaninusale.com), you agree to the terms outlined below.
Effective Date: January 22, 2026

1. Global Free Shipping

We offer free standard shipping on all orders worldwide, with no minimum purchase requirement. This benefit applies to every order, regardless of order value, destination, or product type. There are no hidden shipping fees, surcharges, or regional restrictions—your checkout total reflects the final price you pay, with shipping costs fully covered by us.
We do not offer expedited, overnight, or加急配送 (express shipping) services. All orders are shipped via our standard global logistics network, with consistent delivery timelines as outlined below.

2. Order Processing & Shipment Timelines

We prioritize efficient order processing to get your products to you as quickly as possible. Our processing and shipping timelines are as follows:
  • Order Processing: All orders are processed within 1 business day (24 hours) of placement, excluding weekends (Saturday, Sunday) and U.S. public holidays. Processing includes order verification, product preparation, and handover to our logistics partner.
  • Shipping Confirmation: Once your order is shipped, we will send a confirmation email to the address provided at checkout. This email includes your order number, tracking information (where available), and an estimated delivery date to help you monitor your package’s progress.
  • Delivery Timeline: After shipment, delivery is estimated to take up to 5 days. This timeline applies to all destinations worldwide, with no distinction between domestic (U.S.) and international shipments. We work with trusted global logistics partners to ensure consistent delivery speeds across regions.
Please note that delivery timelines are estimates, not guarantees. While most orders arrive within the 5-day window, minor delays may occur due to factors beyond our control, including customs processing (for international orders), carrier disruptions, weather conditions, or local delivery restrictions. We will notify you promptly if we anticipate a significant delay to your order.

3. Shipping Destinations

We ship to all countries and territories worldwide. There are no restricted destinations—whether you are located in the United States, Europe, Asia, Africa, or any other region, we will deliver your order to the shipping address provided at checkout.
It is your responsibility to provide a complete, accurate, and deliverable shipping address. We are not liable for delays, lost packages, or non-delivery caused by incorrect or incomplete address information. If you need to update your shipping address, please contact our customer support team at [email protected] within 2 hours of order placement—we cannot modify addresses once the order has been processed or shipped.

4. Customs, Duties & Taxes

Our free shipping service covers only the cost of delivery. You are solely responsible for any applicable customs duties, taxes, or import fees imposed by your country or region’s government. These charges are not included in your order total and are collected by the local customs authority or delivery carrier upon delivery.
We do not have control over these charges, as they vary by destination and are determined by local regulations. We recommend checking with your local customs office before placing an order to understand potential additional costs.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email (where supported by our logistics partner). You can use this number to track your package’s status through the carrier’s website or mobile app. Tracking updates may take 24-48 hours to appear after shipment, as it takes time for the carrier to scan and update the package’s location.
If you do not receive tracking information within 2 business days of placing your order, or if tracking shows no movement for more than 3 days, please contact our support team at [email protected] for assistance. We will investigate the status of your order with our logistics partner and provide updates.

6. Lost, Stolen & Damaged Packages

We take great care to ensure your order is packaged securely and delivered safely. In the event of a lost, stolen, or damaged package, please contact us at [email protected] within 7 days of the estimated delivery date to report the issue.
  • Lost Packages: We will work with our logistics partner to trace the package. If the package is confirmed lost, we will issue a full refund or send a replacement (if available) at no extra cost to you.
  • Damaged Packages: Please provide photos of the damaged product, packaging, and shipping label when contacting us. We will verify the damage and offer a full refund or replacement, with no requirement for you to return the damaged item (in most cases).
  • Stolen Packages: If your package is marked as delivered but not received, we recommend checking with neighbors, building management, or your local post office first. If the package cannot be located, we will assist in filing a claim with the carrier and provide a resolution based on the claim’s outcome.

7. Modifications to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website and services after changes take effect constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically for any updates to shipping terms or timelines.

Contact Us

If you have any questions, concerns, or requests regarding shipping, order status, or tracking, please contact our customer support team at [email protected]. We will respond to your inquiry within 24-48 business hours and work to resolve any issues promptly.