Refund Policy

Refund Policy

At Alaninusale, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and procedures for obtaining a refund, aligning with our 60-day return policy and commitment to transparent, customer-friendly service. By placing an order on our website (alaninusale.com), you agree to the terms outlined below. All refunds are processed in United States Dollars (USD), the sole currency used for transactions on our site.
Effective Date: January 22, 2026

1. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria, consistent with our return policy:
  • Timeframe: The return request must be initiated within 60 days from the date of delivery. Requests submitted after this period will not be eligible for a refund.
  • Product Condition: Products must be unused, unopened (where applicable), and in their original packaging with all accessories, labels, and documentation intact. This ensures the product can be resold in a new, marketable condition. Defective or damaged products are exempt from the "unused" requirement but must be returned with all original packaging to verify the issue.
  • Return Authorization (RA): All returns must be accompanied by a valid Return Authorization number, obtained by contacting our customer support team at [email protected]. Returns sent without an RA number will be rejected or delayed, and no refund will be processed until the RA is verified.
  • Exceptions: No refunds are available for final sale items (if applicable), custom products, or products that have been tampered with, misused, or damaged due to improper handling after delivery.

2. Refund Process & Timeline

We aim to process refunds promptly once your returned item is received and inspected. Follow these steps for a smooth refund experience:
  1. Initiate a Return: Contact [email protected] with your order number, reason for return, and photos of the product (required for defective/damaged items). Our team will issue an RA number and detailed return instructions within 24-48 business hours.
  2. Return the Product: Package the product securely with the RA number clearly marked on the exterior. Ship the package per the provided instructions. While we offer free global shipping for all orders, return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect product (we will provide a prepaid return label in such cases).
  3. Inspection & Verification: Upon receiving your returned package, we will inspect the product to confirm it meets our return eligibility criteria. This inspection typically takes 1-2 business days.
  4. Refund Processing: Approved refunds are processed immediately after inspection. Refunds are credited back to your original payment method (e.g., credit card, debit card) and take 5-10 business days to reflect in your account. The exact timeline may vary depending on your bank or payment processor’s processing speeds.

3. Types of Refunds

We offer the following refund options based on the nature of your return:
  • Full Refund: Issued for eligible returns that meet all criteria, including defective, damaged, or incorrect products. Full refunds cover the total product price paid. Note that original shipping costs (which are complimentary for all orders) are non-refundable, except for returns due to our error (e.g., wrong product shipped).
  • Partial Refund: May be issued if the returned product is not in its original condition, missing accessories, or has been lightly used (at our discretion). The amount of the partial refund will be determined based on the product’s condition, with deductions for any loss in value.
  • Returnless Refund: For eligible products (typically items valued at USD 25 or less, non-hazardous, and non-bulky), we may offer a refund without requiring the product to be returned. This is at our sole discretion and is designed to provide a convenient resolution for low-value items.

4. Special Cases & Exceptions

The following scenarios are subject to additional refund terms:
  • Defective/Damaged Products: If you receive a defective or damaged product, contact us within 7 days of delivery with photos of the product and packaging. We will cover return shipping costs, issue a full refund, and offer a replacement (if available) at no extra cost.
  • Incorrect Products: If we ship the wrong product, notify us within 3 days of delivery. We will arrange for the incorrect item to be returned (with a prepaid label) and ship the correct product immediately, or issue a full refund at your request.
  • Out-of-Stock Items: If an item is out of stock after your order is confirmed, we will notify you within 24 hours and issue a full refund automatically, or offer to ship the item once restocked (with your consent).
  • Cancelled Orders: Orders can only be cancelled for a full refund if requested within 2 hours of placement. Once an order is processed or shipped, cancellation is not possible, and you must initiate a return to receive a refund.

5. Refund Status & Inquiries

To check the status of your refund, contact our customer support team at [email protected] with your order number and RA number. We will provide updates on the inspection progress and refund processing timeline. If your refund has not reflected in your account after 10 business days, please reach out to us, and we will assist in investigating the delay with your payment processor.

6. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website and services after changes take effect constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding refunds, please contact our customer support team at [email protected]. We will respond to your inquiry within 24-48 business hours and work to resolve any issues promptly.

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