Privacy Policy

Privacy Policy

This Privacy Policy ("Policy") explains how Alaninusale ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website alaninusale.com (the "Site") or purchase products from us. By accessing or using the Site, you agree to the practices described in this Policy. We adhere to the California Consumer Privacy Act (CCPA) and other applicable U.S. state privacy laws, as well as the EU-U.S. Data Privacy Framework for cross-border data transfers, to ensure your privacy rights are protected.
Effective Date: January 22, 2026

1. Information We Collect

We only collect personal information necessary to provide and improve our services, process your orders, and communicate with you. The information we collect falls into the following categories:

1.1 Information You Provide Voluntarily

When placing an order, creating an account, or contacting customer support, you may provide us with the following personal information:
  • Personal identifiers: Full name, email address (e.g., [email protected] for communications), shipping address, phone number.
  • Payment information: Credit card details, debit card information, or other payment method details (processed by third-party payment processors; we do not store full payment card data).
  • Order-related information: Purchase history, product preferences, and communication records regarding your orders.

1.2 Information Collected Automatically

When you browse the Site, we automatically collect certain non-identifiable and identifiable information through cookies and similar tracking technologies, including:
  • Device information: IP address, browser type, operating system, device model, and unique device identifiers.
  • Browsing data: Pages visited on the Site, time spent on each page, referral source, and search queries.
Cookies help us optimize your browsing experience and improve our services. You can disable cookies through your browser settings, but this may affect some functionality of the Site.

2. How We Use Your Information

We use your personal information for the following legitimate business purposes:
  • Process and fulfill your orders: Verify your identity, process payments, arrange global shipping (consistent with our free shipping policy), and provide order updates.
  • Communicate with you: Respond to your inquiries, send order confirmations, shipping notifications, and updates regarding returns or refunds (in line with our 60-day return and 5-10 day refund policies).
  • Improve our services: Analyze browsing and purchase data to enhance the Site’s functionality, optimize product offerings, and personalize your shopping experience.
  • Ensure security: Detect and prevent fraudulent activities, protect against unauthorized access to your account, and maintain the safety of our services.
  • Comply with legal obligations: Adhere to applicable laws, regulations, and court orders related to data privacy and consumer protection.
We do not use your sensitive personal information for purposes beyond those permitted by applicable laws, nor do we use it for targeted advertising without your explicit consent.

3. Disclosure of Your Information to Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information to the following categories of third parties only to fulfill the purposes outlined above:
  • Payment processors: Third-party services that handle payment transactions securely (they only receive necessary payment information to process your order).
  • Logistics partners: Global shipping providers tasked with delivering your order, who receive your shipping address and contact information to complete delivery.
  • Service providers: Vendors who assist with website maintenance, data analysis, and customer support (they are bound by confidentiality agreements and may not use your information for other purposes).
  • Legal authorities: If required by law, court order, or to protect our legal rights, we may disclose your information to relevant authorities.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:
  • Order and payment information: Retained for 3 years after the completion of your order to comply with tax and accounting regulations, and to handle potential returns or disputes.
  • Account information: Retained for as long as your account is active, or for 2 years after account deletion (to ensure compliance with privacy laws and resolve any outstanding issues).
  • Automatically collected data: Retained for 1 year, after which it is anonymized and used only for aggregate analysis.

5. Your Privacy Rights (U.S. Consumers)

Under the CCPA and other U.S. state privacy laws, you have the following rights regarding your personal information. We do not discriminate against you for exercising these rights (e.g., by refusing service or increasing prices).
  • Right to Know: Request access to the personal information we collect, use, or disclose about you, including the categories of information, sources, and purposes.
  • Right to Delete: Request the deletion of your personal information, subject to exceptions required by law (e.g., retaining information for tax purposes).
  • Right to Correct: Request correction of inaccurate or incomplete personal information we hold about you.
  • Right to Opt-Out: If we ever share your information for purposes of cross-context behavioral advertising (we do not currently do this), you have the right to opt out.

How to Exercise Your Rights

To exercise any of the above rights, please contact our customer support team at [email protected] with your full name, email address associated with your account, and a clear description of your request. We will verify your identity within a reasonable timeframe (typically 5 business days) and respond to your request within 45 days, or notify you if an extension is needed.
You may also authorize an agent to exercise your rights on your behalf. The agent must provide written authorization and proof of identity, which we will verify before processing the request.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption of sensitive data (e.g., payment information) during transmission and storage.
  • Secure access controls to limit access to personal information to authorized personnel only.
  • Regular security audits and updates to our systems and processes.
While we strive to protect your data, no security system is completely impenetrable. We cannot guarantee absolute security, but we will notify you promptly if a data breach occurs that may affect your personal information.

7. Cross-Border Data Transfers

As we offer global shipping, your personal information may be transferred to and processed in countries outside your country of residence, including the United States. We comply with the EU-U.S. Data Privacy Framework and applicable cross-border data transfer laws to ensure your information receives the same level of protection regardless of where it is processed.

8. Children’s Privacy

Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us at [email protected].

9. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make changes, we will revise the "Effective Date" at the top of this page and post the updated Policy on the Site. We encourage you to review this Policy periodically. Your continued use of the Site after the changes take effect constitutes your acceptance of the updated Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
We will respond to your inquiry within 10 business days.

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